About Pulse Call Centre – Guiding Principles

Pulse Business Solutions operates two contact centres to maximise our flexibility and continuity of service. One is located in Tauranga, Bay of Plenty, the other is in Oamaru, North Otago. We have a combined total of 85 seats, providing quality call centre services to over 30 clients.

We have five guiding principles:

  • Serious Added Value – We have the skills, ability and capacity to provide expert opinion and insight.
  • Integrity – We are known for being true to ourselves and to our clients.
  • Delivering for our Clients – We care about what our clients are trying to achieve and do our utmost to ensure our work helps our clients to become better.
  • Fresh – There are always new learnings we can bring to the tables.
  • Blue Sky – There are no constraints to our levels of achievement. We will continue to grow and evolve in our personal and professional lives.

Organisations and companies partner with Pulse for their call centre services because we know how important their customers and prospects are, and we know how to get results.

At Pulse we are proud of our accomplishments and are determined to continue to build a quality company that will exceed customer expectations. We will position ourselves for long-term sustainability and maintain our status as an industry leader in the delivery of contact centre services. The Pulse team focus on treating our clients and their customers, and each other with respect.

At Pulse we aim to go above and beyond, exceeding customers’ expectations. Our focus is to provide genuine service to all people who come into contact with Pulse Business Solutions.