Winning new call centre business

It’s been an exciting couple of weeks with some large prospective clients visiting our call centres in response to RFPs for which we had tendered. We feel a real sense of satisfaction in being short-listed and look forward to winning the new contracts. It underlines our standing as a high-quality call centre business when we can meet all the requirements set out in complex RFPs and have confidence in winning major new clients. If you are looking for an experienced call centre provider to handle your business calls then, please, check out our website to see what we can offer.

The recent RFPs (Request for Proposal) have involved extremely complex requirements covering telephony system capabilities, staff capabilities and training, quality measures, call reporting and recording, and disaster recovery requirements. Across all these requirements, Pulse was able to evidence our ability to comply with the prospective clients’ RFP and, in fact, go beyond what was required. It gives us great confidence in knowing we can provide complex call centre capabilities in a competitive market. At the same time, a characteristic that really stood out was the very ‘Kiwi’ nature of our call centres and our dedicated staff. Being regionally based with call centres in the North and South islands, we have a very ‘local feel’ for customers calling in and low staff turnover, which allows us to maintain a high-quality product.