Testimonials

Testimonial 1 – Mike Pero Real Estate

“For several years we have relied upon Pulse Call Centre to handle our calls at Mike Pero Mortgages so they were the natural choice when we commenced operations at Mike Pero Real Estate, in February 2011. It is extremely important to the Mike Pero brand that calls are answered promptly and professionally. Pulse deliver this level of service and I believe their team work consistently to meet (and exceed) the expectations of their clients. While many organisations choose offshore centres we know the importance of the familiar sound of a Kiwi at the end of the phone. Pulse cover the whole of New Zealand for us and have a good knowledge of our territories which is important when customers call in from suburbs in several different cities. Our enquiries often involve a level of complexity and Pulse has also been very responsive in adapting to our needs as our company has grown. I am more than satisfied with the service provide by Pulse in handling our inbound calls and am happy to recommend them to any other business operator.”

Mike Pero
Chief Executive
Mike Pero Real Estate

 

Testimonial 2 – Mike Pero Mortgages

“Pulse has handled our inbound customer calls since 2010 and they have continually provided a high level of service to our customers. Importantly, Pulse has been very flexible in accommodating our needs and are very collaborative in their approach. Our calls can be complex at times and may originate from any part of the country. It has also been extremely important to have experienced and customer-centric staff with familiar Kiwi voices on the end of the phone when receiving calls from our customers. Pulse continues to provide an outstanding call centre product and I am extremely happy with the service they provide.”

Steve Weston
General Manager – Operations
Mike Pero Mortgages

 

Testimonial 3 – Earthquake Commission

“Pulse Business Solutions have provided Call Centre support services for EQC for a number of years. I have worked with them since 21 February 2011, and have seen their Call Centre management and service skills go forward in leaps and bounds. They are conscientious and are passionate about business improvement and in providing the right customer service experience to our customers. Over this time they have also become more strategic in their outlook and planning.
They have evolved and delivered in a number or areas:
• Workforce management;
• Coaching and development of their staff;
• Quality evaluation and feedback;
• Implementing a training programme, and;
• Operational support structure.
The enquiries we receive are probably some of the most challenging a Customer Service Consultant could be asked to manage in a call centre environment. The situations they are presented with are complex, as the customers are living in unique and often highly stressful circumstances. They require a broad range of skills including the resilience to manage the often aggressive and emotional feedback they receive every day. We have always found them to be open to feedback, and attentive to our requests, and responsive to the changing needs of our customers.”

Gary Donnison
Manager Customer Experience & Customer Channels
Earthquake Commission

 

Testimonial 4 – New Zealand Home Loans

“Pulse was approached to handle our inbound calls, during a three month period while we ran an advertising campaign for our business. The nature of the work involved some complexity as Pulse were receiving calls from right across the country and would allocate new leads according to a staff rota and regional groupings. The service provided throughout was impeccable and we received a number of good reports from our staff. For the customer ringing in, the experience was seamless: the Pulse staff really did become our own staff and provided an exceptional level of service. Throughout the three months, Pulse were very flexible in accommodating our requirements and any changes to the process. They provided detailed reporting to us on a weekly basis and were also able to handle an outbound project for us at the same time. Overall, Pulse made the whole process extremely easy for us and I have no hesitation in recommending them to other businesses who need call centre services. We’ll definitely be using them again, during our next promotional period.”

Todd Stephenson
Marketing Manager
New Zealand Home Loans

 

Testimonial 5 – Building and Construction Industry Training Organisation

“We had an existing database of approximately 10,000 customers, which had not been maintained and much of the data was no longer current. We approached Pulse Business Solutions with a view to cleansing the database and, where possible, generating new business. We also purchased a list of new contacts, relevant to our industries, with a view, primarily, of generating new business. The results achieved by Pulse were better than expected. Both databases were efficiently cleansed and updated. A pleasing number of fresh leads were generated from our existing database (25%) as well as from the purchased list (18%). We were extremely satisfied with the service we received from Pulse, which was attentive, flexible, and creative. The cost per new lead was competitive and we intend to use Pulse again in the near future.”

Andrew Robertson
Senior Marketing & Communications Associate
BCITO – Building and Construction Industry Training Organisation

 

Testimonial 6 – Leading Manufacturer & Distributor

“We are very happy with the service that Pulse Business Solutions provided us. Using Pulse to call our client database on a recent project has been very efficient for us. Pulse completed this job within a week and also updated contact and address details for the clients when necessary. They also emailed us with sales leads immediately which we were able to follow-up quickly; this was of great value to us. We would be happy to use Pulse Business Solutions again in the future for other projects.”

Leading Manufacturer & Distributor of Industrial Supplies & Packaging Products

 

General comments received from our clients
Many call centres claim to be focused on customer service but don’t take our word for it, just listen to what our clients have to say about Pulse:

“As I mentioned, we have been really impressed with the call service that Pulse have provided us with during the ad campaign and have no hesitation in recommending them for your other clients to use.”

“Thank you all for your wonderful service!”

“I would just like to thank you and your team for your outstanding work in the last 3 months. The efficiency with which you have communicated telephone leads to us has been most impressive.”

“We appreciate what you guys and girls do for us.”

“I absolutely love dealing with you – you make everything that much easier, I just pick up the phone and talk – brilliant!”

“We would be quite lost without you and your team, and I want you to know that I really do appreciate everything that you do for us.”

“As for your call centre team, they’re definitely a huge part of our team, in fact I reckon they’re pretty much one of the family – you and your troops know more about the company than most of our staff do!”