Pulse Outsourcing

The cost of dealing face to face is leading many businesses to increasing use of the more efficient, cost-effective and manageable alternative, the telephone. In addition, the quest for consistent and measurable quality of service is encouraging telephone contact to be more centralized.

Outsourcing telephone and other multimedia customer contact allows businesses to shift their focus from managing customer care to managing results. An effective Pulse outsourcing relationship delivers customer satisfaction, customer loyalty, and increased market share

Pulse creates real, tangible value. Outsourcing can increase service levels and productivity by focusing on customer management. Typical Pulse contact centre applications can include telesales, customer service, and some back office and fulfilment functions.

Pulse benefits include:

• Superior service to consumers as well as fast and consistent responses to new initiatives.
  
• Provision of increased control over operating and labour costs.
  
• Provision of access to the latest technologies and facilities without the burden of capital expenditure and consequent obsolescence.
  
• Access to our extensive experience to assist you to plan your campaign to achieve outstanding results.
  
• Individualised and extensive reporting on activity and costs versus budgeted results.