We have exciting times ahead in the growth of Pulse Business Solutions and our parent company, Key Research. We have a number of business development initiatives underway and a new Business Development Manager, Guy Youngman, who is based in Melbourne. Guy joins our New Zealand Business Development Manager, Sam Marshall, in winning new opportunities in both New Zealand and Australia. It demonstrates the determination of our contact centre and market research businesses to continue the exceptional growth that we’ve experienced over the last few years. Guy will be emphasising Pulse Business Solutions’ point of difference: we are a full-service contact centre, offering highly advanced customer service interactions.
Guy will be explaining to prospective clients that “We become you”, providing first contact resolution and a ‘peace of mind’ that we will take great pride in looking after their customers. Indeed, recent directions in the contact centre market have led to a drive towards customer-centricity, which provides the Pulse Business Solutions call centres with a myriad of opportunities. As a business, we’ll keep evolving our products/services. We’ll also keep learning and continually look to provide as much value (relevance) as we can to our clients. Across our whole Key Research Group, we have such a broad service offering, great capabilities in our people, and awareness of the value that we can bring to our clients. What sets us apart is our ability to think laterally and from a client’s perspective and to work in with what the client wants.