Pulse Call Centre – Surveys
Our key advantage in providing call centre services for your survey needs is the close relationship we have with our parent company, Key Research. This symbiotic relationship allows us to benefit from their knowledge and experience in the area of market research. As a call centre, it is a huge advantage to be able to discuss strategies and customise our approach to best suit a client’s survey requirements.
Furthermore, because we are well versed in collaborating with our market research parent company, we are adept at collaborating with other market research providers and can adapt quickly to their needs and systems. Importantly, we are not constantly changing our agents – we have a set number of regular call centre interviewers who are very experienced at survey work.
With a significant call centre background now established, Pulse has undertaken a large range of surveys across a number of different industries. Our agents are as adept at extracting valuable information from farmers as they are in dealing with company CEOs or the retiree, taking a call at home.
Our experience in conducting surveys include the following:
- Telephone surveys
- In-depth interviewing
- Appointment setting
- Exit Interviewing
- Usage and attitude/perception surveys
- Opinion polling
- Needs identification
- Customer satisfaction surveys
- Employee satisfaction surveys
- Brand tracking/awareness
- Advertising effectiveness/awareness
As with much of the call centre work we do, Pulse again offers added value by offering additional services in managing your online surveys. Through our parent company, Key Research, we can help to set up your survey online or, if you prefer, simply take on the administration of your survey system. We have the in-house administrative skills to help gather survey data and follow up where necessary with respondents.