Our exciting new inbound client is up and running; it’s been a busy few weeks! We’ve impressed them with our detailed daily reporting, through which we can provide just the basic call data or a full suite of call metrics. At Pulse we back up our efficient service with regular detailed reporting so our clients have important call data relating to their businesses at their fingertips. We’re passionate about being a true business partner, helping our clients succeed and providing serious added value.
We also have a set of guiding principles that underpin everything we do at Pulse and it’s amazing how often we live those principles without a second thought – it’s just what we do. Something that struck us recently was how much value we add when helping our clients with their customer interaction, especially via the telephone. We’ve built up a great deal of expertise around telephony solutions so we’re often called upon to provide assistance outside of our core call centre services.