Call Centre Business Continuity Planning

This month Pulse has been busy updating our Business Continuity Plan. A BCP is a critical component of any serious call centre business to ensure we are prepared for a multitude of disaster scenarios. Fortunately, Pulse has the advantage of having two geographically separate call centres in Oamaru and Tauranga. In addition, our advanced telephony system allows our team to operate anywhere in the country or from home. If you are looking to protect your business and customer communications then check out our website to see how we can help.

We have developed a number of call centre BCP strategies to help us cope with a range of disasters, ranging from a simple system outage all the way through to a major natural disaster. It has been important for us to work closely with our clients to ensure we understand their business continuity requirements and can provide services to meet these needs. One client has even gone as far as to include us as a key component of their call centre business continuity planning. Should anything disrupt their customer-facing capability then Pulse Business Solutions with step up to provide a BCP solution. It underlines the importance we place on providing support for our clients and their customers.