Situated in both the Bay of Plenty and North Otago, Pulse’s New Zealand call centre operation has the benefit of two stable workforces of highly educated and experienced people.
The high calibre of staff and low attrition rate ensures that our staff gain a high standard of training on products, customer-service delivery, and use of computer systems.
We have extensive quality control and training processes in place. No matter what you need us to do, chances are we have done something similar before and can add value to your project.
With two call centres, geographically separated, we offer the added security of continuity of service should one of our call centres ever be out of operation.
Introducing the Pulse Team
Kerry Giles, Director of Operations Based at our head office in Tauranga, Kerry has over 20 years of project and operational management experience. Part of our Key Research Group, she has worked for a number of research companies and has valuable skills in interviewer training, leadership and development. Kerry has managed projects for many New Zealand and international clients across the private sector as well as central and local government.
Candy Willetts, Manager Oamaru Candy has been a stalwart of the Pulse call centre operations in Oamaru, initially making her name as the EQC Team Leader. In that role she was responsible for staff training, development and client liaison. She was a major contributor in the development and implementation of sophisticated quality control measures that led to the renewal of the EQC contract. She is highly respected by her colleagues, clients and staff for her integrity and leadership.
Geoff Rayner, Client Services As the main liaison point for clients, Geoff ensures the smooth operation of each project. He excels at business process improvement and systematizing operational processes, often operating in the role of conduit between business and IT. Geoff possesses an eclectic skill-set across a number of disciplines from business analysis, project management, and business communications through to operational management, client liaison, and training development.