Our Background

Pulse Business Solutions had its origins as the contact centre for an electricity company, Network Waitaki. Following the 1998 New Zealand electricity reforms, Pulse was formed as a standalone call centre business and split off from Network Waitaki.

Pulse has subsequently transformed into a very focused privately owned operation, providing inbound and outbound contact centre services for many of New Zealand’s leading companies. 

Beginning with one 40-seat call centre in Oamaru, North Otago, Pulse has since opened a second call centre in Tauranga, Bay of Plenty, in order to meet customer demand, increasing our capacity to 85 seats. 

Pulse offers the advantages of very stable Bay of Plenty and North Otago workforces, and lower operating costs than competing suppliers that are based in major centres.

Our New Zealand call centre teams have also attained a proven ability to handle large volumes of customer-interactions in highly complex environments. Pulse has the capability to handle detailed administration tasks and to add value for our clients.

One key to Pulse’s success in the call centre market is our clear New Zealand Kiwi voices, which are always well received on the many jobs we do.

Pulse is part of the Key Research Group of companies: Key Research, Thinkfield, and Pulse.

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